TERMS & CONDITIONS
Orders
When you place an Order with Ida Bakery and Bistro, will confirm your order by sending you a confirmation email containing the Order receipt. Where applicable, Orders will include order details and delivery fees.
Minimum Order Value
We require a minimum order value (“MOV”) before an Order can be placed and delivered to you. Where an applicable Order fails to meet the MOV, you will have the option of adding more Goods to your Order.

ORDER CANCELLATIONS
We like you to feel happy and comfortable purchasing from Ida Bakery and Bistro. Hence, if you would like to cancel an order you have made, it is only possible if you cancel it if we still didn’t accept your Order.
For bread subscription Orders need to be cancelled with a notice of 72 hours prior to the delivery date. If an order is not cancelled, payment will be charged as per the agreed recurring payment.

Delivery Time
Ida Bakery and Bistro shall deliver your Order to the delivery address provided by You. An estimated delivery time will be provided to you in your email confirmation but delivery times shall vary depending on factors that are not controlled by us (e.g. order quantity, distance, time of day (peak periods), weather conditions, traffic conditions, etc.). You acknowledge that the delivery time we provide is only an estimate and Orders may arrive earlier or later. To ensure that you do not miss the delivery of an Order, you should ensure that either you or someone is at the delivery location to receive the Order once an Order is placed.

Our delivery schedule is as following:
Cakes/ pastries/ breads:
Dubai & Fujairah: 24 hours
Rest of emirates: 48 hours
Bread subscription:
Deliveries ae made every Sunday between 3pm- 8pm

No-show Cancellations
If you remain uncontactable or fail to receive the Order within ten (10) minutes from the time the Order arrives at your delivery address, Ida Bakery and Bistro reserves the right to cancel the Order without refund or remedy to you.

Wrong Order, Missing Items, Defective Goods
Upon receipt of your Order, if you discover that there are issues with your Order (e.g. wrong order, defective order, or missing items) please contact customer support via email at hello@idabakery.ae or contact us through call +971 50 266 2493 Fujairah branch and +971 50 636 2426 for Dubai. In some cases, Ida Bakery and Bistro may request for photographic proof and/or additional information to properly investigate the issue with your Order. If we determine that the Order and/or Goods you received are not of satisfactory condition or quality, we will compensate you for your Order or parts of your Order.